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Please keep in mind that, the production time of the ADDITIONAL PHOTOCARD GIFT could delay so it may take up to an additional 1-2 weeks to receive the shipment after it releases from Korea. Please note that this is not a guaranteed time frame as we may receive it earlier or later but on certain occasions, we had times where the Exclusive Photocard arrived later than the album.

★ TOTAL OF 4 PHOTO CARDS WILL BE GIVEN PER ALBUM!.

EXCLUSIVE Unreleased Photocards (Random 2 out of 8).

IMPORTANT: If you order any pre-orders with in-stock albums, it will be held until all albums are ready to be shipped or picked up at a specific location you choose. ALL SALES ARE FINAL - NO RETURN / NO CANCELLATION. Once we receive it, our shipping team will begin fulfillment processing on a first-order, first-serve basis.ĭepending on the volume of pre-orders, fulfillment processing could take longer than expected. Please note that this is not a guaranteed time frame as we may receive it earlier or later. Items cannot be returned if the item have been opened.įor defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.The expected release date is 09.19.22 and it usually takes us 3-5 business days or in certain cases, it may take up to a week to receive the shipment. We will notify you by email when your return has been processed.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Please allow five to seven business days from the receipt of your item to process your return. We strongly recommend that you use a trackable method to mail your return.Īfter receiving your return and inspecting the condition of your item, we will process your return. Please note you will be responsible for all return shipping charges. We will respond with further instructions. To return an item, please email customer service at with your order number and details about your product. All returned items must be in new and unused condition, with all original tags and labels attached Please see below for more information on our return policy.Īll returns must be postmarked within fourteen (14) days of the purchase date.

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However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. We hope you are happy with your purchase. If you have any further questions or comments, you may contact us by: HOW CAN YOU CONTACT US ABOUT THIS POLICY?

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Sign up for text updates, which usually helps with the tracking update sooner. USPS is managing package volume at a level that limits individual scanning. If your package is delayed, it does not indicate that it is lost. USPS, scanning, and tracking updates have also been affected, and you may see fewer scans with more times in between scans as your package travels within the USPS system.

In recent years, the postal service has been experiencing delays due to an unprecedentedly high mail volume that is out of our control.

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This policy will apply to any order you place with us.įree Shipping: We offer free Discount shipping for orders over $75.

Please carefully review our Shipping & Delivery Policy when purchasing our products.